Month: March 2016

Measures taken by the Ombudsman after receiving a complaint.

The Ombudsman may take measures to conclude the case without any delay, by inquiring into as follows depending on the nature of the complaint and in accordance with the provisions of the amended Act No. 26 of 1994. Grant relief through direct, instant discussions with the respondent party over the telephone. Whenever injustice is proved ...

Implementation of recommendations given by the Ombudsman.

The Ombudsman may make a determination and inform the respondent party to implement his recommendation within the given period of time. If any Head of the respondent institution fail to comply with the given recommendations within the given period, the Ombudsman may mull deeply over the observations done by the head of the institution and ...

Complaints which may not be investigated by the Ombudsman.

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