The Ombudsman may take measures to conclude the case without any delay, by inquiring into as follows depending on the nature of the complaint and in accordance with the provisions of the amended Act No. 26 of 1994.

1. Grant relief through direct, instant discussions with the respondent party over the telephone.
2. Whenever injustice is proved by the documents submitted along with the complaint, the Ombudsman may immediately recommend the respondent to grant relief.
3. Issue of recommendation by calling further information relevant to the complaint.
4. When the case seem to be complex, recommendations shall be given after calling both parties together and conducting an independent inquiry.